The Retirement Village Residents Association Inc. supports residents in New South Wales by providing members of the association with information, advice and advocacy. We comply with Australian privacy laws and we respect the privacy of all individuals we deal with by handling all personal information securely.

Information we collect:

Your personal information may come from the following sources:

• Your “membership application” or “contact us” forms
• Any emails or credit card information you send
• Any personal information you send us

This information may include your name, residential or email address, membership status, financial status within the association, telephone number(s) or other personal information you may provide.

Our website does not use “cookies”.

How we use the information

This information will only be used by us in the normal course of our operations, answering your enquiries, communicating with you including the distribution of a newsletter and providing any other services.

Security of information

We hold your personal information both electronically, on our own servers and those of our service providers, and in hard copy.

We take the security of your personal information seriously and we implement a range of technical, administrative, personnel and physical measures to safeguard your personal information against loss, interference and unauthorised access, modification and disclosure, and misuse, including using electronic and physical access restrictions to files containing personal information.

We require that all third parties, to whom we disclose personal information or who may have access to personal information, have appropriate controls to protect your personal information in a manner that is consistent with our Privacy Policy, including in relation to security and confidentiality. They must only use your personal information for authorised purposes.

Your rights regarding the information

You have the right to ask us to disclose to you the information we hold about you and to request that it be changed at any time.

How to contact us

By Telephone: 1300 787 213
By Email: admin@rvra.org.au
Or write to:
The Secretary
RVRA NSW
PO Box 3349
Asquith
NSW 2077

Policy changes

Our privacy policy and practice may be reviewed and updated from time to time in line with member expectations and legislative changes.