Office of Fair Trading advice on the Greiner Inquiry submission process

Submissions acknowledgement of the online submission form and written submissions

The Inquiry has received a number of written and online submissions over the last month.

Please note that the process for acknowledging submissions is not automated and those who have already made a submission will receive a confirmation email from the secretariat in the coming days.

Going forward, those making a submission to the online submission form should expect to receive confirmation within 7 days. If you don’t receive a confirmation email within this timeframe, please contact the Secretariat.

The process for paper copies of the submission form

Members of the public can request a printed version of the submission form by contacting Fair Trading by phone on 02 9895 0297 or by emailing the secretariat at

If a member of the public would like to send in their completed submission form by post Fair Trading will provide them with a unique reference number to write on the front of their paper form.

The reference number is only required for submission forms that are to be returned by post or email.

This will help to ensure that genuine copies of the submission form are received by the Inquiry.

Some members of the public have requested a copy of the form simply to assist them in preparing their online responses. The secretariat can email or post a copy for this purpose.

Written submissions received by post do not require a reference number.

Emailed or posted submissions need to be received by the Inquiry by 31 October to be considered.

Post to:
Retirement Villages Inquiry
Better Regulation Division,
Department of Finance, Services and Innovation
McKell Building, 2-24 Rawson Place
SYDNEY NSW 2000

Or email a scanned copy to the secretariat at