Monthly Archives: October 2017

Mr Kean and Ms Webb

Rose Webb appointed Commissioner for NSW Fair Trading

The Minister for Better Regulation Matt Kean has announced Rose Webb has been appointed the new NSW Commissioner for Fair Trading.  In his media release of the 30th October, Mr Kean elaborated on the new Commissioner’s extensive experience at a senior level. Ms Webb also shares his passion for putting the consumer first and cracking down on shonky operators across this state.
Read the full media release.

NCAT – John Murphy and his assistance dog Rex

ATTENDANCE AT NCAT BY RVRA MEMBERS

This Hearing is now DEFERRED – Date to be ANNOUNCED

On DATE to be ANNOUNCED, 2017 NCAT will hear an important appeal case that has arisen in the Retirement Village industry. The case is being heard on Level 7, John Maddison Tower, 86-90 Goulburn Street, Sydney, and is due to start at 10.00 am.

The appeals deals with and elderly resident, John Murphy who seeks to have his assistance dog Rex remain with him at his village in Watsons Bay, Sydney. The Operator of the village is The Trustees of Catholic Aged Care Sydney.

This is another very important case and your support by attending would be appreciated. As well it is good publicity as the Greiner Inquiry into retirement villages continues. This is another way of our voice being heard.

You may remember this case being on TV as well as the Daily Telegraph and Wentworth Courier. It has generated some media interest. We are hopeful that they will be present on Monday.

As with previous NCAT cases that the RVRA has sought member support there is no guarantee that all attendees can be accommodated. NCAT senior management have been made aware of the public interest in this case so it is not too big an ask that appropriate arrangements have been made.

Looking forward to seeing you there next Monday.

Office of Fair Trading advice on the Greiner Inquiry submission process

Submissions acknowledgement of the online submission form and written submissions

The Inquiry has received a number of written and online submissions over the last month.

Please note that the process for acknowledging submissions is not automated and those who have already made a submission will receive a confirmation email from the secretariat in the coming days.

Going forward, those making a submission to the online submission form should expect to receive confirmation within 7 days. If you don’t receive a confirmation email within this timeframe, please contact the Secretariat.

The process for paper copies of the submission form

Members of the public can request a printed version of the submission form by contacting Fair Trading by phone on 02 9895 0297 or by emailing the secretariat at

If a member of the public would like to send in their completed submission form by post Fair Trading will provide them with a unique reference number to write on the front of their paper form.

The reference number is only required for submission forms that are to be returned by post or email.

This will help to ensure that genuine copies of the submission form are received by the Inquiry.

Some members of the public have requested a copy of the form simply to assist them in preparing their online responses. The secretariat can email or post a copy for this purpose.

Written submissions received by post do not require a reference number.

Emailed or posted submissions need to be received by the Inquiry by 31 October to be considered.

Post to:
Retirement Villages Inquiry
Better Regulation Division,
Department of Finance, Services and Innovation
McKell Building, 2-24 Rawson Place
SYDNEY NSW 2000

Or email a scanned copy to the secretariat at